Refund policy
Returns
At NEXTCHUK, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may request a return under the following conditions:
- Returns must be requested within 7 days of receiving the order.
- Items must be unused, unopened, and in their original packaging.
- Products must be returned with all original accessories, manuals, and invoices.
- Certain items such as personal care products, opened electronics, or clearance items are not eligible for return.
To initiate a return, customers must contact our support team with order details and reason for return.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photos or videos as proof.
- We will arrange replacement or refund after verification.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products not due to our error
- Products without original packaging
- Items purchased during final sale or promotional clearance
Contact
For return or refund requests, please contact:
📧 Email: nextchuk26@gmail.com
💬 WhatsApp: +971 505508479
📍 Location: United Arab Emirates